Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We offer Replacements for non-arrival products or damaged products.
Replacements
Non-Arrival
If your card has not arrived 5 working days after the dispatch date for domestic orders, or 10 working days after the dispatch date for international orders, please contact us to arrange a replacement order or a full refund for your order.
Satisfaction Guarantee
If you’re not happy with your order let us know and we will happily offer refunds or replacements if the items you receive are faulty or damaged within 28 days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@goofcatgreetings.co.uk.
Sale items
Only regular priced items may be refunded. Sale items can only be refunded for Non-Arrival products.
Sale items
We cannot offer refunds due to missed personal occasions, such as a birthday or special occasion, we do however offer refunds for missed national holidays such as Christmas, Father’s Day, Mother’s Day, Valentine’s Day, etc.
Exchanges
We do not offer Exchanges, due to the nature of our product.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
There are two card shipping styles available:
To Me
- The card(s) are presented in a retail form with an envelope inside in a hardback envelope.
Direct to Recipient
- The card(s) are put inside blank envelope(s) sealed with a sticker, before being put into a hardback envelope for protection.
Shipping returns
To return your product, you should mail your product to:
Goofcat Greetings
18 Meadow Avenue
Mansfield
NG18 2RB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have a question about our Returns Policy please email hello@goofcatgreetings.co.uk and we’ll get back to you as soon as possible.